Senior Media Engineer – 3263

Senior Media Engineer – Post-Production Support
Location: London – Hybrid
Contract: 12 months
Pay rate: £352 per day PAYE
Working pattern: Full-time, with occasional evening, weekend and out-of-hours support

The Role

We are recruiting an experienced Senior Media Engineer to support the post-production and live editorial operations of a leading global entertainment and streaming organisation.
This role will sit within a specialist Post Production Services team responsible for supporting advanced editorial environments, media workflows, file-transfer processes and production technology used across film, television and live content.
The successful candidate will combine strong post-production knowledge with hands-on technical troubleshooting, excellent stakeholder support and the ability to remain calm in fast-moving production environments.

Key Responsibilities

• Provide high-quality technical and operational support to production, editorial and post-production users.
• Troubleshoot issues affecting media workflows, file transfers, editorial tools and post-production services.
• Monitor automated file transfers, production systems and workflow health through central operational dashboards.
• Proactively identify and resolve technical issues before they impact productions.
• Support footage ingest and automated ingest workflows.
• Provide specialist support for media library, dailies, VFX pulls, conform pulls and review and approval processes.
• Investigate failed or delayed media transfers and coordinate remediation.
• Support live editorial and remote production environments.
• Maintain clear documentation covering incidents, recurring issues, fixes and operational procedures.
• Collect feedback from production users and identify opportunities to improve tools and workflows.
• Partner with Product and Engineering teams to prioritise bug fixes, troubleshooting tools and service improvements.
• Support the testing, deployment and adoption of new production technology.
• Collaborate with regional Production Technology teams and provide local workflow knowledge and production context.
• Escalate complex issues appropriately and manage them through to resolution.

Essential Experience

• At least three years’ experience in post-production support, media engineering, studio or network support, or process management within a post-production vendor.
• Strong understanding of content creation, on-set production and post-production processes.
• Experience supporting editorial or media production environments.
• Knowledge of dailies, media ingest, VFX pulls, conform processes and review and approval workflows.
• Experience troubleshooting complex media, file-transfer or production technology issues.
• Strong stakeholder communication and client-service skills.
• Ability to work independently and make decisions in high-pressure environments.
• Strong organisational, prioritisation and incident-management skills.
• Willingness to support productions outside standard office hours when required.

Technical Skills
Experience with a selection of the following tools and technologies is highly desirable:

• Avid Media Composer
• Adobe Premiere Pro
• FilmLight Baselight
• Colorfront OSD
• Autodesk PIX
• Flow Capture
• Aspera
• Remote editorial and PCoIP technologies
• Live streaming and live editorial workflows
• Command-line tools
• APIs and basic API interaction

Candidates should also have an understanding of:

• JSON, XML and CSV data formats
• ALE, EDL, FDL and MHL/ASC-MHL standards
• Colour science within editorial and post-production workflows
• Local storage, shared storage, SAN and cloud-storage environments
• Automated media-transfer and content-management workflows

About You
You will be:

• Calm and solutions-focused under pressure
• Proactive in identifying and preventing production issues
• Comfortable supporting demanding creative and technical stakeholders
• Able to explain complex technical issues clearly
• Highly responsive and service-oriented
• Adaptable and quick to learn new tools and workflows
• Comfortable working independently and as part of a global team
• Available for occasional night, weekend and out-of-hours support

This is an excellent opportunity for a media engineering or post-production technology specialist to support high-profile content within a technically advanced global production environment.