Market Coordinator

Market Coordinator – Hospitality Partner Support
Location: London, hybrid – 2 days per week in office
Start date: September 2026
Contract until: December 2027
Hours: 40 hours per week
Rate: £20.05 per hour PAYE

We are looking for a highly organised Market Coordinator to join a leading global travel and hospitality platform on a long-term contract.

This is a delivery-focused support role, not a sales role. You will work closely with Market Managers to help hotel partners onboard successfully, resolve issues, manage account updates and ensure partnerships run smoothly.

The role would suit someone from a partner support, account support, customer success, hospitality operations, travel coordination, personal assistant or executive assistant background. You will need to be proactive, calm under pressure and able to adapt quickly when priorities change.

Key responsibilities:

• Support Market Managers with the day-to-day delivery of hotel partner accounts.
• Help onboard hotel partners and ensure a smooth partner experience.
• Respond to partner queries quickly and professionally.
• Support reactive account management across hotel partners.
• Help resolve issues, bugs, content updates and troubleshooting requests.
• Support KYC and operational processes.
• Work at scale across a high volume of hotel partner accounts.
• Coordinate with internal teams to resolve issues and keep work moving.
• Adapt quickly to urgent changes, shifting priorities and last-minute requests.
• Bring strong organisation and problem-solving skills, with the ability to have a plan B, C and D.

Skills and experience required:

• 3+ years’ experience in partner support, account support, customer success, hospitality operations, travel, coordination, PA or EA roles.
• Strong organisation, prioritisation and time management skills.
• Confident managing multiple tasks, stakeholders and deadlines.
• Excellent written and verbal communication skills.
• Calm, proactive and solutions-focused under pressure.
• Strong attention to detail.
• Comfortable working in a fast-paced, changing environment.
• Fluent English required.
• Spanish language skills would be a strong plus.
• CRM or Salesforce experience would be beneficial.

This role would suit someone who:

• Enjoys supporting others and helping partnerships succeed.
• Is highly organised and dependable.
• Can manage urgent changes without becoming overwhelmed.
• Has experience supporting clients, partners, senior stakeholders or busy teams.
• Is excited by the travel and hospitality sector.
• Wants to grow into a role that may involve owning a portfolio of hotel partners in the future.