Key Account Manager
Delivery Services
Warsaw Poland (offering hybrid)
Competitive Salary
Are you passionate about building strategic partnerships with some of the biggest names in Retail, Grocery and Food? We’re partnering with an innovative, high-growth technology business that is transforming the last-mile logistics landscape. They’re looking for a commercially minded Key Account Manager to take ownership of a portfolio of enterprise clients, driving growth, strengthening long-term partnerships and delivering exceptional customer outcomes.
This is a fantastic opportunity to join a fast-paced, ambitious organisation where you’ll have real ownership, work with household-name brands and play a key role in shaping commercial success.
As a Key Account Manager, you’ll be responsible for managing and growing a portfolio of strategic enterprise customers across the Retail, Grocery and Food sectors. Working closely with senior stakeholders both internally and externally, you’ll develop tailored growth strategies, identify new revenue opportunities and ensure your clients receive outstanding service and support.
What You’ll Be Doing
- Own and grow a portfolio of enterprise Retail, Grocery and Food accounts.
- Develop and execute strategic account growth plans.
- Identify opportunities to upsell and cross-sell services, increasing revenue and partnership value.
- Build trusted relationships with senior stakeholders, including C-suite executives, business owners and operational leaders.
- Proactively identify commercial risks and implement retention strategies.
- Become a trusted advisor by developing deep knowledge of the company’s products, platform and operations.
- Collaborate with Sales, Operations and Product teams to solve client challenges and improve customer experience.
- Deliver engaging, data-driven business reviews, presentations and commercial proposals.
- Meet clients regularly to strengthen relationships and understand evolving business needs.
About You
We’re looking for someone who enjoys solving complex commercial challenges and thrives in a fast-moving, client-focused environment.
You’ll ideally have:
- 4+ years’ experience in Key Account Management, Customer Success, Consulting or Enterprise Client Management.
- Experience managing large B2B or enterprise accounts.
- A consultative approach with the ability to understand commercial challenges and deliver tailored solutions.
- Strong analytical skills with confidence using Excel and interpreting data.
- Experience managing multiple stakeholders across cross-functional teams.
- Excellent presentation, negotiation and relationship-building skills.
- A proactive, ambitious mindset with the drive to exceed expectations.
- Strong organisational and project management capabilities.
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