Job Title: Content Specialist – Catalog Operations – ICONIC GLOBAL BRAND
Location: London – 5 days onsite
Contract Duration: 12 months
Working Hours: 9:30 AM – 5:30 PM
Employment Type: PAYE
Pay Rate: £178.72 per day
Overview
We are seeking a highly organised and detail-oriented Content Specialist – Catalog Operations to support day-to-day content publishing and provider management activities. This role sits within the Catalog Operations team and plays a critical part in ensuring the timely and accurate publication of digital content across global marketplaces, particularly within EU5 and APAC regions.You will act as a key point of contact for content providers, manage operational workflows, and help maintain high service levels across publishing operations.
Key Responsibilities
- Act as the primary point of contact for internal and external content providers
- Manage provider communications, ensuring timely responses to queries and escalations
- Build and maintain strong relationships with provider teams
- Monitor content publication schedules and ensure timely delivery
- Process and resolve queries within agreed SLA timelines
- Support weekly reporting on provider performance and operational metrics
- Manage and resolve errors and tickets within publisher queues
- Identify, troubleshoot, and escalate operational or technical issues
- Assist with content ingestion and metadata issue resolution
- Collaborate closely with the Catalog Operations Manager and cross-functional teams
Typical Day
- Monitoring and responding to provider queries (30–40% of time)
- Reviewing publication schedules and flagging risks
- Processing metadata updates and content corrections
- Escalating complex technical issues
- Supporting onboarding of new providers
This is a highly collaborative role with daily interaction across teams, balanced with autonomy in managing routine operations.
Required Skills & Experience
- Experience in content operations, catalog management, or similar roles
- Strong stakeholder communication and relationship management skills
- Excellent organisational and multitasking abilities
- High attention to detail with a proactive problem-solving approach
- Ability to work independently and escalate appropriately
- Proficiency in Microsoft Office tools
Top 3 Must-Have Skills
- Stakeholder Communication & Relationship Management (Advanced)
- Organisational & Priority Management (Advanced)
- Problem-Solving & Attention to Detail (Intermediate–Advanced)
Team & Environment
The Catalog Operations team operates within a global content and publishing ecosystem, working closely with Publisher Relations, Technical Operations, and regional marketplace teams. The team ensures seamless content flow and high operational standards across multiple markets.
Why Join This Role?
- Multi-market exposure: Work across UK, Germany, France, Italy, and Spain
- High impact: Direct influence on content availability and customer experience
- Skill development: Gain expertise in SLA management, publishing workflows, and stakeholder management
- Collaborative culture: Supportive team with strong knowledge-sharing practice
Additional Information
- Onsite role with some flexibility in working hours
- Single interview stage with Hiring Manager and Manager’s Manager
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