Project Coordinator

Project Coordinator
Location: UK (Remote)
Length: 6 Months
Rate: From: £24.52 per hour (Inside IR35) 
Hours: 40 hours per week

Responsibilities

• Support and engage with vendor quality stakeholders
• Oversee and support quality at vendor level in a cross-vendor engagement
• Monitor cross-vendor communications, ensure compliance to guidelines and support as applicable
• Support recruiting, testing, onboarding, and training of LQA specialists
• Support quality operations and processes, such as translation feedback: Manage requests, relaying feedback to vendors and relaying responses back to stakeholders
• Support maintenance of linguistic assets: Manage terminology updates for a set of locales in a language-agnostic manner, from term scoping to task hand-offs and hand-backs; Support maintenance of Style Guides
• LQA tasks: Manage hand-offs and hand-backs, oversee implementation of LQA feedback tasks, arbitration flows, and help support root cause analyses, executing timely on different LQA schedules
• Oversee and triage a queue for general vendor linguists’ questions and needs
• Report on quality results internally and externally. Ensure internal trackers are up-to-date.
•  Share quality data with internal and external stakeholders, and create quality reports upon request

Day to Day Activities

• Ensure the partners abide by rules of engagement
• Support recruitment testing and onboarding of new linguists
• Support all the operational and quality processes where there is no automation at this time.
• Linguist guidelines will support the colleagues in maintaining these guides such as – kicking off projects for updates, or sharing documents. Informing teams when the project is complete
• Assess quality of translations – mange handoffs to the quality vendors – there are flows to assist this process.
• Support the team in creating reports to generate error logs and support the sharing of the folders with the appropriate vendors.
• Query management – 1st POC for the linguist.

Skills & Experience

• 3+ years of experience in localization project or quality management, preferably on the vendor side
• BA/BS in translation, linguistics or equivalent
• Experience with localization platforms, file formats, CAT tools, and translation management systems, such as SDL Trados Studio, Idiom WorldServer or similar
• Ability to communicate clearly and efficiently with culturally diverse audiences
• Ability to stay focused under pressure, prioritizing and managing multiple projects simultaneously in a fast-paced environment
• Proactive, positive, “can do” attitude
  Adaptability to change and ability to navigate ambiguity

Preferred Qualifications/Experience

• Exposure to Localization quality management best practices
• Excellent communication, time management and organizational skills
• Previous experience with cross-vendor communications in localization   environments
• Previous experience with localization quality management and a good understanding of the localization industry
• Familiarity with Facebook, Instagram, Messenger, WhatsApp and Virtual Reality products and content
• Knowledge of languages other than English