IT Systems Support Analyst
Location: Staines, Surrey
Length: 12 months
Rate: £200-224.94 per day (inside IR35)
Hours: 9-6pm
Our client is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career with our client means challenging yourself to always be better.
What you get to do in this role:
? Provide a “friendly face” point of contact and problem resolution for users
? Excellent soft skills and user empathy
? High level of customer focus
? Flexible attitude
? Ownership of all incidents and requests, including interactions with other resolver groups.
? Work with team members based across EMEA office handling tickets across EMEA employee locations.
? Troubleshooting any software, hardware, network, phone, print or telecommunication issues that may arise for in-office and all remote staff
? Handling onboarding related tasks, including equipment provisioning, account provisioning and new hire education
? Assist in continuing technical education for users
? Enforcement of IT policies (security, email, accounts, passwords, compliance, etc)
? Writing and updating IT documentation and media content
? Assist in long term IT projects as necessary
? Work between our Staines and City office
Communicates highly technical information to both technical and nontechnical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. May participate in development of information technology and infrastructure projects.
May conduct training programs designed to educate an organization’s computer users about basic and specialized applications. Note: May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. May include company-wide, web-enabled solutions.
In order to be successful in this role, we need someone who has:
? Experience providing desktop support for Apple OS X and Macintosh computers
? Experience providing desktop support for Windows
? Experience with handling a variety of mobile devices in a BYOD environment
? Experience managing and configuring common office equipment
? Experience with a wide set of SaaS products such as: O365, Docusign, Eloqua, Concur, WorkDay, Zoom, Okta, among others
? Experience working and coordinating with a distributed team and adept at working in an interrupt-driven environment
Interested? Please apply today!
