What is a receptionist?
A receptionist is the first point of contact most people have with a business. As the face of the office, a receptionist is tasked with welcoming everyone entering the building with confidence and directing them appropriately. When running the front desk, receptionists are required to deal with emergencies in a timely and efficient manager, whilst managing the coming and going of guests.
Placed on the front desk of an office, businesses rely on the receptionist to ensure guests are greeted warmly whilst multitasking and working on administrative tasks throughout the day.
Why is the receptionist position so vital?
The receptionist is extremely important in representing a business as they are often the first impression someone has of a business. Whether via. telephone or when arriving at the office, these impressions are a driving force within business and are extremely influential. A receptionist’s appearance, manners, knowledge and ability to assist reflect on the entire company.
What skills are required of an exceptional receptionist?
A receptionist is one of the most flexible and adaptable people within a business. An outstanding receptionist carries the ability to solve complications through quick thinking and assure client and customers that they are being looked after during their visit.
Typical receptionist skills include:
Excellent organisational skills
Multitasking and time-management skills
Ability to prioritise
Resourceful and proactive when issues arise
Strong written and verbal communication skills
Approachable and happy to help
What challenges do receptionists help resolve?
Receptionists take responsibility for fielding and responding to complaints. These complaints may be phoned in our sent through email. Once this complaint arrives with the receptionist, they need to adopt an empathetic approach and determine the best route to resolution.
Front of house staff are key to maintaining efficiency and productivity through their streamlined processes and organisational skills.
The future of the receptionist
Due to its key nature within business, the work of receptionists is evolving into other areas of administration and coordination including for HR and Marketing. The development of this position is partially due to new technologies changing the way in which the role functions, for example visitor management systems are becoming a powerful tool to increase efficiency within this position.
Yet businesses will still require forward-thinking and reactive receptionists who take responsibility for greeting people into the business.