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UX Researcher

  • Location:


  • Sector:

    Marketing, Creative, Digital & Tech

  • Job type:


  • Salary:

    £35 per hour

  • Contact:

    Natasha White

  • Contact email:

  • Contact phone:

    020 7758 4300

  • Job ref:


  • Published:

    about 1 month ago

  • Duration:

    6 Months

  • Expiry date:


  • Startdate:


UX Researcher

Location: London

Length: 6 Months

Rate: £32.79 - £35.96 per hour (40 hours p/w)

Hours: 9am-6pm

Our client is looking for an experienced researcher For this role, we are looking for experienced researchers with a machine learning and automation background in customer support, including both qualitative and some quantitative methods, integrating diverse sources of insights together. The right candidate will have a proven track record of impactful and creative research using both qualitative and quantitative methods, excellent communication and collaboration abilities.

This person will combine a deep knowledge of customer support methodology with broad expertise in customer research and know-how to directly influence goal setting and its measurements for our team.

  • Design hypothesis and lead studies that examine both user behaviour and attitudes
    Generate actionable insight that both fuel ideation and evaluate product experiences centred around machine learning and automation.
  • Conduct research using a wide variety of qualitative methods, such as surveys.
  • Work cross-functionally with engineering, content strategy, and design.
  • Communicate results and illustrate suggestions in compelling and creative ways.
  • MS/PHD in Human Behaviour/ related field (Psychology, Social Science, Information Science, etc)
  • 3+ years in applied product research.
  • Experience with machine learning and automation within the customer support space.
  • Understanding quantitative, behavioural analysis and statistical concepts.
  • Ability to ask, as well as answer product and user experience related questions.
  • Compelling communication.