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UX Researcher

Job description

UX Researcher

Location: London

Length: 12 Months

Rate: £68.00-£73.60 per hour (40 hours p/w)

Hours: 9am-6pm

The Infra Data Center team is dedicated to being the leader in developing, building and operating highly reliable, safe, and efficient data centres through high-quality execution and innovation. Infra Research plays an important role in understanding user journeys and product requirements.

Role Responsibilities
  • Plan and execute rigorous end-to-end custom primary research using the right methodology (esp. qualitative methods), and partner with Data Science to distil data-informed UX recommendations.
  • Work closely with cross-functional partners (Product Management, Product Design, Engineering) and other researchers in refining research approaches and making insights-based product recommendations.
  • Deliver actionable research insights that make the product experiences measurably better.
  • Communicate results and illustrate suggestions in compelling and creative ways to a broad and diverse audience, and across organisational boundaries.
Minimum Requirements
  • Master in Human-Computer Interaction, Psychology, Information Science, Computer Science, Engineering, or Political Science or related fields.
  • 3+ yrs of experience conducting qualitative user experience research in a corporate environment, including concept-testing, usability, interviews, diary studies, contextual inquiry/observations, ethnography.
  • Experience with remote and in-person research.
  • Strong influencing skills with experience conveying research findings and implications to diverse audiences (incl. diverse functions, seniority, and through different research artefacts).
  • Impeccable research rigour and ability to deliver polished outputs in speech and writing.
  • Analytical, project management, and problem-solving experience.
  • Experience with autonomy and independent execution. Ability to see projects through.
Preferred Requirements
  • Experience working in-house in an at-least a medium-sized company (10k employees).
  • Enthusiasm for and experience in working on internal tools and enterprise software.
  • Working with backend corporate functions (e.g., Finance, HR, Compliance, IT backend).
  • Some experience working in management consulting or other roles that are about analysing and improving organisational setups.
  • Ph.D. in an empirical discipline.

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