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Technical Support

  • Location:

    City of Edinburgh

  • Sector:

    Office Support

  • Job type:

    Temporary

  • Salary:

    £380000 - £150 per day

  • Contact:

    Shae Stacey-Parchment

  • Contact email:

    shae@careermovesgroup.co.uk

  • Contact phone:

    219 758 4300

  • Job ref:

    BH-38757

  • Published:

    24 days ago

  • Expiry date:

    2021-03-10

  • Startdate:

    2021-02-08

Technical Support L6  
Edinburgh (work from home due to covid) 
£150 day rate 
4 months contract, full time, PAYE
   
Duties:
  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network issues.
  • Installing and configuring hardware and software.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.
  • Replacing or repairing the necessary parts.
  • Supporting the roll-out of new applications.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.
  • Conducting electrical safety checks on equipment

Skills:
  • Prior experience in tech support, desktop support, or a similar role.
  • Proficiency in Windows or Linux or Mac OS.
  • Experience with remote desktop applications and help desk software.
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication

Education:
  • Degree in Computer Science or Information Technology.
  • Certification in Microsoft, Linux, or Cisco is advantageous.