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Technical Program Manager

Job description

Technical Program Manager

 

Location: London

Length: 12 months

Rate: £61-66 p/h

Hours: 9am-6pm

 

Our client focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people’s issues and are strong advocates for our clients' community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, our client is the perfect fit for you.

 

In our clients' Quality team, we measure how effectively our client is creating safe and open environments for our users and positive experiences for businesses across our family of apps. We use that information to drive continuous improvement processes across our organization. We are looking for a strategic thinker with strong analytical and creative problem-solving skills.

 

Job Responsibilities:

 

• Prepare and execute implementation plans to deliver a range of programs

• Building an understanding of business needs by simplifying complex problems

• Identify and quantify the impact of top-quality issues, conduct root cause analyses, and work with key cross-functional partners to implement change

• Perform urgent, time-sensitive investigations of quality issues or escalations to determine root cause and recommend corrective action using data driven insights

• Proactively and independently initiate and drive projects to completion with minimal guidance

• Communicate process, policy, and product concepts effectively to senior leadership, business and cross-functional partners

• Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards

• Deeply understand the architecture and integration points of our clients' community support processes, products, and policies

 

Minimum Qualifications:

 

• 4+ years working in an Operations, Analytics, Product, Engineering or equivalent team, preferably in a technology company or consulting firm or similar fast-paced environment

• 4+ years experience with Excel (PivotTable, Charts, Statistical functions) and SQL

• 4+ years of Project Management experience

• Experience in operational excellence and process improvement methodologies like Six Sigma and Lean

 

Interested? Please apply today!

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