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Tech Deployment Technician

Job description

Tech Deployment Technician

Location: Surrey

Length: 6 months, possibility to extend

Rate: £25.00 - £30.00 per hour (negotiable)

Hours: 9am-6pm

The Tech Deployment Technician is responsible for operating the Marketplace service in the UK, covering all aspects of the service lifecycle through procurement, stock in-take, asset management, device configuration, request processing, deployment & logistics, remote installation & hardware support and equipment returns.

Typical Tasks include:
  • Processing requests via ZenDesk ticket system; seeking approval from internal stakeholders, validating technical requirements, selecting hardware and deploying via logistics partners
  • Coordinating thirdparty vendors; Remote stock management, deployment and configuration activities
  • Coordination of inflight hardware orders with suppliers, ensuring items are delivered on time and in full
  • Imaging and configuration of computers and tablets following stepby-step instructions
  • Quality checking returned equipment to ascertain whether it’s reusable (TVs, monitors, laptops, tablets, etc.)
  • Providing remote installation and support to external partners
  • Ensuring that stock levels are maintained and asset management records are up to date

Skills: 

REQUIRED KNOWLEDGE AND ABILITIES
  • Demonstrates knowledge of computer systems to be able to operate the company’s asset management system, quality check devices and configure systems
  • Ability to work well on their own with minimal direct management
  • Strong organizational abilities, must be capable of managing time effectively
  • Ability to work under pressure in a customerfacing capacity
  • Enjoys solving problems and taking initiative to simplify workflows

DESIRABLE KNOWLEDGE AND ABILITIES
  • Experience managing a technology focus operational team
  • Experience working in technical support, IT customer service or a similar role
  • Experience working in a Film & TV Production environment in a technical capacity
  • Demonstrates an understanding of procurement and related finance concepts (Purchase Orders, bidding, lead times)

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