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Solutions Consultant

Job description

Solutions Consultant

 

Location: London (Hybrid)

Length: 6 months

Rate: £19-23 p/h

Hours: 9am – 6pm

 

Project Overview:

Our client's product facilitates comprehensive, accurate and actionable malware research with sophisticated search tools and diverse data analysis. Our client's product team develop technologies to promote the exchange of information and strengthen security on the Internet.

Overall Responsibilities:

As part of the our client's product team, you'll drive customer relationships by managing on-boarding, billing, solving problems, cultivating relationships with clients and collaborating with the Engineering team to prioritize tasks and drive customers’ successful engagement with the platform. Your responsibilities will range from managing customer concerns to developing a scalable sales structure. As a Solutions Consultant, you'll take initiative and comfortably work in the IT security rapidly-changing environment demonstrating a desire to learn. You'll also contribute experience in customer service, sales, and/or consulting. Think of your role as a hybrid mix between Customer Experience Engineering, Customer Success, Account Management, and Sales Operations.

 

  • Manage the entire sales cycle and customer billing working closely with the Finance, Legal, and our client's product team.
  • Develop trusted relationships with customers and our client's product community and support them throughout their engagement lifecycle.
  • Demonstrate knowledge of service usage and security/threat intelligence technical use cases (API integration, Intelligence investigations, etc.).
  • Discover opportunities beyond simple business that will lead to partnerships and community engagement.
  • Conduct business pipeline reviews and develop bespoke strategies for customers.
 

Top 3 Daily Responsibilities:

  • Engage VIP customers to identify their Threat Intelligence needs and help them implement using our client's product.
  • Create deliverables and technical materials demonstrating our client's product value in different use cases for our customers.
  • Conduct technical training on using our client's product. 
Mandatory Skills/Qualifications:

  • Master's degree or PhD in Engineering, Computer Science, or a technical related field.
  • Experience with one or more general purpose programming languages including but not limited to: C/C++, Go, Python, JavaScript.
  • Knowledge of ICT security and industry.
  • Ability to speak and write in English fluently and idiomatically.
 

Non-Essential Skills/Qualifications:

 

  • Experience reading or debugging code in Python or Javascript.
  • Knowledge of reverse engineering, and malware research or passion to learn about these fields.
  • Ability to take initiative and continuously look for better ways to achieve goals.
  • Ability to understand customers security challenges and how our products may be applied to provide solutions.
  • Excellent presentation, active listening, and interpersonal skills.
  • Ability to design and conduct technical training.
 

Interested? Please apply today!

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