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Service Designer

  • Location:


  • Sector:

    Marketing, Creative, Digital & Tech

  • Job type:


  • Salary:

    £39 per hour

  • Contact:

    Natasha White

  • Contact email:

  • Contact phone:

    020 7758 4300

  • Job ref:


  • Published:

    about 1 month ago

  • Duration:

    12 Months

  • Expiry date:


  • Startdate:


Service Designer

Location: London

Length: 12 Months

Rate: £30.00 - £39.00 per hour

Hours: 9am – 6pm


Role Description

Your primary responsibility is to design for end-to-end service experiences across our
products portfolio for users in complex, data rich environments, understanding their needs,
context, and workflows, creating solutions to answer these needs and iterating on your work based on user feedback, data and organisational objectives.

You will collaborate closely with the rest of your team, communicate your ideas with other
designers, engineers, product managers and operations teams, facilitate debate and
incorporate the team's input into your work.
You will be working in a delivery-focused team and will champion for the user's needs within complex flows and journeys and bring in the broader context into your team’s work to root solutions in reality.
Your work might range from creating complex data visualisations to user journeys, from
creating prototypes to system mapping.

  • Coordinate with cross-functional team members to understand design priorities and align team around clear shared expectations for projects.
  • Plan and run programmes of work to understand the existing system of a service, identify opportunities for innovation or improvement and inform requirements across complex, data rich products and processes.
  • Understand user needs, analyse root cause of failures/gaps, identify commonalities across service, gather business requirements and technical/operational constraints, that can translate into user journeys across the service and organisational boundaries.
  • Clearly communicate complex interactions and journeys in an engaging way to promote cross-disciplinary collaboration, gather feedback and iterate.
  • Carry out user research to understand user needs, test solutions and assumptions; and with Product owners & UXers to drive holistic journeys and interactions across multi-product services into individual products’ roadmaps.
  • Design service patterns and frameworks that are repeatable and scalable.

Minimum Qualifications
  • Design-related degree qualification or equivalent practical experience.
  • Previous experience in designing complex products & services, enterprise and/or healthcare experience preferred.
  • Strong design portfolio showcasing work demonstrating a broad range of skills, across multiple services.
  • Demonstrable experience in creating human-centered solutions balanced with organisational objectives.
  • Ability to turn research and requirements into simple design propositions that remove complexity from services.
  • Strong written, verbal, and visual storytelling skills and ability to articulate design decisions.
  • Experience of working with remote teams and collaborating with cross-functional teams with demonstrable product outcomes.
  • Experience of working with product, engineering and operations teams, from ideation to implementation.
Preferred Qualifications
Having as many of these specific qualifications is a plus, but transferable skills/experiences may be equally valuable:
  • Experience in working in tools for incident management, access control, etc.
  • Experience with electronic medical records data and/or systems
  • Experience of working with remote teams.
  • Experience in service design.
  • Experience in change management/ organisational change.
  • Knowledge of systems thinking and system mapping.
  • Experience in workshop facilitation.
  • Prototyping skills.