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Regional Operations Coordinator

Job description

Regional Operations Coordinator

Duration: 12 months

 
The role:
 
As a Regional Operations Coordinator, you will have ownership of one or more People Development learning offering processes and will be responsible for operating it reliably, and driving continuous improvements. You will perform core work (solving for user inquiries/issues, run program operational tasks, data management and reporting, data audits, etc.), problem solve for special cases, manage initiatives to improve existing, and roll our new processes/programs.
 
Responsibilities:
 
  • Manage end to end operations for PeopleDev’s suite of learning offerings. Drive identification, assessment and execution of ongoing process improvement opportunities in terms of user experience, quality and productivity
  • Understand and represent the “voice of the customer” in identifying, prioritizing and execution of process transformation and day-to-day functioning.
  • Provide counsel/support to employees and partners, solve their HR queries and ensure a magical customer experience.
  • Define, collect and analyse process metrics. Use insights gathered to improve experience, build efficiencies and  scale existing processes for growing and/or changing user needs. 
  • Create and maintain process documentation for all your processes, training colleagues where required. 
 
Mandatory
  • Background in customer/user service delivery in large scale environments
  • Bachelor’s degree or equivalent practical experience
  • 2-4 years of work experience in operations
  • Experience in process design and driving improvements and excellent relationship management skills
  • Fluency in English (written & spoken) with strong communication and influencing skills.
  • Additional languages preferred
  • Ability to self-start and self-direct work in an ambiguous environment
  • Demonstrated attention to detail with time-management and multitasking skills
Desired
  • Experience in People Development or learning programs
  • Thorough understanding and affinity to technology and experience with implementation of process automation

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