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Program Manager

Job description

Program Manager

Location: London

Length: 10 Months

Rate: £61.00 - £67.00 per hour (40 hours p/w)

Hours: 9am-6pm

Responsibilities:
This role requires an organised and experienced program manager who thrives in ambiguity and has a track record in the enterprise software space. This is a hands-on, highly executional role which requires excellent business and operational skills and a laser focus on client experience. The successful candidate will also need strategic skills in order to identify and navigate business challenges, and will work cross functionally on a global level with various teams within the company’s business group. Must have a strategic ability to deliver with our client’s customers in mind, create cases for change and scalable roadmaps for success.

Responsible for scaling, delivering and where possible automating the programs below:
Customer Referral Program - Global Roll Out
Client Council Program 2022 - Global Roll Out
#ShipLove – company’s global personalised direct mail program
Customer Success Awards

Requirements:

  • 7+ years of client experience, business analysis, program management or marketing experience at a software/SaaS company
  • Demonstrated success working at a similar level in the company’s family of apps with proven ability to excel in terms of increasing customer ARR, influencing pipeline and/or engaging accounts
  • Experience working in SaaS start-ups building and executing programs and processes to drive high levels of customer engagement at scale
  • Experience presenting complex data that is easily absorbed and can deliver reporting targeted at specific audiences, ranging from product, sales, to Executive Leadership
  • Big-picture thinker with the ability to solve detail-oriented issues in a fast-paced, always-on, highly ambiguous start-up style environment
  • Proven track record of building strong C-level executive relationships, a deep sense of empathy and dedication
  • Ability to adapt to a rapidly changing product and respond strategically to customer needs
  • Experience managing teams or cross functional groups to deliver global results
  • Fluent English and additional European languages is an advantage
  • MBA or other relevant advanced degree preferred

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