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Product Support specialist

  • Location:

    London

  • Sector:

    PR, Marketing & Digital

  • Job type:

    Temporary

  • Salary:

    £26.44 - £29.33 per hour

  • Contact:

    Shae Stacey-Parchment

  • Contact email:

    shae@careermovesgroup.co.uk

  • Contact phone:

    219 758 4300

  • Job ref:

    BH-38483

  • Published:

    28 days ago

  • Duration:

    11 months

  • Expiry date:

    2020-09-23

  • Startdate:

    2020-08-25

Duties:
  • Own the process for collecting, investigating and triaging technically oriented requests. 
  • Collaborate with a vendor partner to execute daily triage workflows. 
  • Develop and communicate compelling analyses and recommendations over aggregate trends from internal feedback. 
  • Collaborate with a Product Support Operations Lead to implement process and tool improvements. 
  • Maintain training and process documentation for tool specific knowledge areas. 
  • Create and maintain relevant wiki content and self-service tooling to ensure users who seek help will find resolution to the most frequently asked questions.

Experience:  
  • Experience analyzing and solving complex problems.
  • Experience interfacing with technologies. 
  • Experience adjusting to changes in priorities or scope of projects. 
  • Experience managing multiple deadlines and delivering multiple projects at once. 
  • Experience with communications across functional boundaries and/or globally. 
  • Experience working both independently and in a team environment.