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People Services Experience Specialist

Job description

People Services Experience Specialist

Location: London

Length: 12 Months

Rate: £21.00 - £24.00 per hour (40 hours p/w)

Hours: 9am-6pm

Our client is looking for a People Services Experience specialist who can help deliver excellent people services to their growing workforce.

They are looking for someone who delivers best in class employee experience, enjoys solving problems, building and figuring out the best way to do things and is passionate about supporting employee's and connecting them with the resources and information that they need.

Responsibilities
  • Provide first level HR support to employees in person and through their ticketing system as part of a global team
  • Actively manage the resolution of tickets ensuring queries are escalated to the appropriate specialist where necessary
  • Develop a strong knowledge of all Facebook HR processes and policies including leaves, payroll, benefits, time-off, relocation, equity
  • Support the delivery of People Services processes for our client’s partners and the EMEA employee population (including Invoice support, Information audits)
  • Build a knowledge of internal tools to support employees including wiki, HR portal
    Support other processes, projects and team members within Peeps as required
     
Minimum Qualifications
  • 1-3 years of experience working with employees and HR processes / customer or employee focussed service
  • Excellent customer experience skills
  • Attention to detail, and ability to multi-task
  • Comfortable working through ambiguity and uncertainty in a fast paced, ever-changing work environment
  • Self-directed and possess excellent communication skills
  • Ability to work across various levels of the organization, while building trust and fostering collaboration

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