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Partner Solutions Manager

  • Location:

    London

  • Sector:

    Marketing, Creative, Digital & Tech

  • Job type:

    Temporary

  • Salary:

    £30 - £35 per hour

  • Contact:

    Natasha White

  • Contact email:

    natasha@careermovesgroup.co.uk

  • Contact phone:

    020 7758 4300

  • Job ref:

    BH-39417

  • Published:

    13 days ago

  • Duration:

    6 Months

  • Expiry date:

    2021-08-13

  • Startdate:

    2021-07-13

Partner Solutions Manager

Location: London

Length: 6 Months

Rate: £30.00 - £35.00 per hour (40 hours p/w)

Hours: 9am-6pm

Our client is seeking a Partner Solutions Manager to work with Partnerships teams to help accelerate our commerce efforts, drive commerce best practices, and facilitate an optimal commerce experience for our sellers.

This role will work closely with these same sellers and creators, helping them use  social media portfolios of commerce products, while acting as a conduit between our support and product teams.

This role sits on the Commerce Partnerships team. We are the external arm of our commerce business, working with the world’s largest and most exciting brands using our suite of “Shops” commerce products.

Responsibilities:
  • Work closely with managed creator and seller teams to drive adoption of performant commerce products.
  • Coordinate between seller and company product and support teams to ensure troubleshooting and issue resolution.
  • Own resolution of product questions and issues from key managed sellers and creators.
  • Build out understanding of commerce best practices to create scalable resources to drive success.
  • Work closely with product support teams to build proper infrastructure to further improve technical and operational support processes.
  • Quickly ramp up on the company’s suite of Commerce products and processes.
  • Capture customer feedback for our product teams.
Qualifications:
  • BA/BA Degree (Preferred).
  • 4+ years of experience in account management, partnerships, support, or operations.
  • Experience in eCommerce preferred.
  • Experience solving complex problems in a collaborative environment.
  • Experience handling multiple projects at once that require context switching and prioritization.
  • Ability to up level experiences to create synthesized findings and action plans.
  • Ability to quickly learn complex products to be able to serve as an expert for other parties.
  • Experience working with a diverse cross-section of teams with a complex organization, both internal and external.
  • Experience working independently and track record of taking initiative.