Back to Job Search

Online Operations Coordinator

Job description

Online Operations Coordinator

 

Location: London

Length: 12 months

Rate: £25-27 p/h

Hours: 9am-6pm

 

We are seeking a support operations coordinator to join an Operations team that will support our clients partners who are part of our funded content video programs & utilise CrowdTangle.

 

This individual will directly support our partners, provide delightful partner support experiences and help to reduce operational issues with our partner programs and related products. Candidates will be self-motivated, organised, and excited about getting into the weeds with operational issues. Candidates should also be comfortable in ambiguity and flexible to frequent changes in a fast-moving environment. This role is based in London, UK.

 

Responsibilities:

 

? Provide our partners with a delightful, high touch and effective support experience

? Onboard partners and serve as primary Ops point of contact

? Respond to inbound partner inquiries about product features, bugs, etc.

? Troubleshoot complex issues and translate pain points to effectively resolve issues

? Improve our support workflows around issue resolution and product insights

? Spot trends in partner issues and communicate feedback to cross-functional teams

? Track deal requirements and operationalise processes to improve partner experience

? Help build and maintain a central knowledge base

? Train new employees on current workflows, standard processes, and internal tools

? Develop product and issue specialisation to improve the quality of support

 

Minimum Qualifications:

 

? 2+ years of experience in operations, customer support, or account management

? Experience using Excel and/or basic data & insights tools

? Strong written and verbal communication skills

? Strong attention to detail

? Fluency in English in a business environment

? Able to work non-traditional hours (outside of 9am-6pm) occasionally

 

Preferred Qualifications:

 

?. Experience in the media industry

? Experience with APIs

? Experience in operationalising processes

 

Interested? Please apply today!

Similar Jobs

View All Jobs
Sales Coordinator
London£13.80 - £16.59 per hourTemporary

Sales Coordinator   Location: London (Hybrid) Length: 5 months Rate: £13-16 p/h Hours: 9am – 6pm Overall Responsibilities: Organize, liase, and execute our clients Credit incentive assignment from ...

Marketing Specialist
London£25.50 - £30.64 per hourTemporary

Marketing Specialist   Location: London Length: ASAP for 12 months Rate: £25-30 p/h Hours: 9am – 6pm Our client's mission is to give everyone a voice and show them the world. With 2 billion monthly...

Executive Learning Program Manager
London£16.51 - £19.84 per hourTemporary

Executive Learning Program Manager   Location: London (Hybrid) Length: 12 months Rate: £16-19 p/h Hours: 9am – 6pm Main responsibilities virtual/hybrid workshops: Flawless execution of the planning...

Digital Ad Sales Director
LondonComp Salary + bens + packagePermanent

Digital Ad Sales Director - Tech Great Salary + package + shares London/remote My client is a sought after start up within the tech space and they are just about to launch a highly innovative produ...

VSB Marketing Specialist
London£31.92 - £38.36 per hourTemporary

VSB Marketing Specialist   Location: London (1 day in office/4 days remote) Length: 5 months Rate: £31-38 p/h Hours: 9am – 6pm Role Description (and additional job description) Our Scaled Marketing...

Branded Content Sales Manager
LondonCompetitive salaryPermanent

Branded Content Sales Manager – TV London – Hybrid Competitive salary Perm If you’re a proactive and innovative sales manager with experience in developing and selling branded content to agencies a...

Audience Manager
LondonComp salary plus bonusPermanent

Audience Manager - Music Central London Comp salary My client is a well known profile global music label. They are currently looking for an experienced digital marketer to join their audience team....

Marcomms Executive
LondonCompetitive salaryPermanent

Marketing & Communications Executive – Research       London | Hybrid Competitive salary PERM If you’re interested in working with one of the world’s largest research companies who brings together ...

Marketing Manager
£44.51 - £48.42 per hourTemporary

Marketing Manager   Location: Remote Length: 12 months Rate: £44-48 p/h Hours: 9am-6pm Job Responsibilities:   Work with internal partners and global counterparts to execute and build upon marketin...

Community Content Creator
London£19.03 - £22.87 per hourTemporary

Community Content Creator   Location: London (Hybrid) Length: 12 months Rate: £19-22 p/h Hours: 9am – 6pm   Our client's Enterprise team is looking for content creators to help our Partner and Cust...

Senior Account Manager
Staines-upon-Thames£180 - £224.94 per dayTemporary

Senior Account Manager   Location: Staines (Hybrid) Length: 12 months Rate: £180-224 per day Hours: 9-6pm   Job Responsibilities:   Development and Execution of Get-Well Plan: Understand all aspect...

Marketing Manager
London£31.92 - £38.42 per hourTemporary

Marketing Manager   Location: London (Hybrid) Length: 12 months Rate: £ 31-38 p/h Hours: 9am – 6pm   Our client has long recognized the importance of investing in education. Through philanthropic g...