Job descriptionOnline Operations Coordinator
Length: 12 months
Rate: £25-27 p/h
We are seeking a support operations coordinator to join an Operations team that will support our clients partners who are part of our funded content video programs & utilise CrowdTangle.
This individual will directly support our partners, provide delightful partner support experiences and help to reduce operational issues with our partner programs and related products. Candidates will be self-motivated, organised, and excited about getting into the weeds with operational issues. Candidates should also be comfortable in ambiguity and flexible to frequent changes in a fast-moving environment. This role is based in London, UK.
? Provide our partners with a delightful, high touch and effective support experience
? Onboard partners and serve as primary Ops point of contact
? Respond to inbound partner inquiries about product features, bugs, etc.
? Troubleshoot complex issues and translate pain points to effectively resolve issues
? Improve our support workflows around issue resolution and product insights
? Spot trends in partner issues and communicate feedback to cross-functional teams
? Track deal requirements and operationalise processes to improve partner experience
? Help build and maintain a central knowledge base
? Train new employees on current workflows, standard processes, and internal tools
? Develop product and issue specialisation to improve the quality of support
? 2+ years of experience in operations, customer support, or account management
? Experience using Excel and/or basic data & insights tools
? Strong written and verbal communication skills
? Strong attention to detail
? Fluency in English in a business environment
? Able to work non-traditional hours (outside of 9am-6pm) occasionally
?. Experience in the media industry
? Experience with APIs
? Experience in operationalising processes
Interested? Please apply today!