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Online Operations Agent V

  • Location:

    London

  • Sector:

    Operations, Finance and Support

  • Job type:

    Temporary

  • Salary:

    £25 - £27 per hour

  • Contact:

    Natasha White

  • Contact email:

    natasha@careermovesgroup.co.uk

  • Contact phone:

    020 7758 4300

  • Job ref:

    BH-39439

  • Published:

    8 days ago

  • Duration:

    6 Months

  • Expiry date:

    2021-08-18

  • Startdate:

    2021-07-18

Online Operations Agent V

Location: London

Length: 6 Months

Rate: £25.00 - £27.00 per hour (40 hours p/w)

Hours: 9am-6pm

The main function of the paralegal ops agent is to go through queries submitted from the sales team around our client's signal products, triage them into product and legal questions, assess whether these have already been answered (either in the FAQs or in previous queries) and re-direct the questions to the appropriate product or legal department if the questions are unanswered.

Job Responsibilities:
• Review queries around signal products submitted
• Triage queries into product and legal
• Assess whether this question has already been answered in FAQs or from a previous query
• Redirect sales team to answer if already present
• Engage with appropriate product or legal team if the question is new
• Review, monitor and audit queries to build better FAQs and resources

Skills:
• Verbal and written communication skills, attention to detail, and interpersonal skills
• Ability to navigate existing resources and identify similarities in client queries
• Expert ability to work independently and manage one’s time
• Expert ability to accurately document and record legal queries information
• Previous legal experience

Education/Experience:
• Preferably paralegal with some technical product experience