HR Administrator
Location: Birmingham
Length: 05/08/2024 – 21/10/2024
Rate: £13 – £15 p/h PAYE
Hours: 9am – 6pm
This client is one of the world’s largest and most respected broadcasting organisations. One of the UK’s flagship media organisations, this client operates numerous TV channels, radio stations and digital platforms, catering to diverse audiences both in the UK and around the globe.
Job Purpose:
Deliver administrative services and processing activity to the workforce. This includes providing information, managing data and completing process delivery and administrative assistance to all employees, following clearly defined processes, in line with pre-defined Service Level Agreements (SLAs).
Key Responsibilities:
This is a business support role which is part of a team providing administrative services to the rest of the organisation. HR Administrators will be part of a shared service entity that will provide overall support to the workforce.
There will be no line management or budget responsibility for this role.
- To provide HR administrative service to employees, following clearly defined processes, in line with defined SLAs
- Ability to use systems, entering data into relevant systems and ensuring data quality
- To ensure that administrative processes are undertaken in line with policy e.g. right to work
- To provide accurate and timely responses and communication with the workforce, responding to queries and requests as appropriate
- To accurately maintain data and personnel files, ensuring confidentiality
- To provide answers with assurance based on data and understanding of policy and process
- To open (physical) correspondence and scan/record relevant materials
- To prepare and send (physical) correspondence required to complete processes in an accurate and timely fashion
- To work in partnership with colleagues to deliver good service
- To produce Management Information (MI) reports and data from relevant systems in order to answer queries
Essential
- Basic computing and telephony skills
- Excellent attention to detail and accuracy; ensures facts are correct, complete and consistent
- Effective administrative skills
- Uses standard procedures and common sense to solve problems
- Understands how to handle, resolve and escalate enquiries; passes on information promptly
- Understands how to work effectively in a team to deliver a good service
Desirable
- Prior experience of working with People systems (such as SAP)
- Prior experience of working in a shared service environment
