Executive Learning Program Manager

Job description

• Flawless execution of the planning, organisation, coordination and management of virtual and hybrid Senior Executive educational workshops across the EMEA region
• Continuously evaluating existing operations processes for efficiency gains, identifying areas for improvement, and proactively suggesting implementation strategies (e.g. streamlined scheduling process, building out a reporting strategy etc).
• Managing communications and support scheduling of GDA programme delegates and speakers, amongst other responsibilities to ensure events are run smoothly and efficiently.
• Collaboration with the Executive Programmes team to create new communications, resources, materials and processes which will support the launch of new workshops.
• Occasionally, supporting other GDA sub-teams with operational and logistical tasks including updating of programme materials or one-off projects related to event management.

• Managing general logistics and internal tickets including access badges, room bookings, catering, rosters of attendees/wait lists for all programs, maintaining and updating registration information, attendance records, surveys
• A VIP level of servicing befitting Senior Executive attendees of Google’s most valuable Customers
• Liaising with supporting teams (e.g. film crews, cleaners, tech support, facilities, food and bev, finance, legal, marketing) and internal/external clients to ensure a seamless, end-to-end operational experience across all of our stakeholder groups
• Supporting team procurement (including negotiating) with third-party suppliers; placing orders for goods and services, booking and expensing venues, budget tracking.
• Providing in-person logistical support during events that meets the elevated demands of an Senior Executive audience

• Two or more years of relevant experience
• Strong experience in administration and event organisation (digital and/or face-to-face)
• Previous experience working with Senior Executives is essential; Confidence working right up to CEO Level.
• Action- and detail-oriented - proactive and independent prioritisation of workload,  time management, juggling of multiple tasks and strict deadlines
• Excellent verbal and written communication skills, with an emphasis on clarity, influence and cross-cultural sensitivity. Ability to navigate ambiguity successfully
• Proficiency in Google Suite applications (e.g. Gmail, Docs, Sheets) or equivalent enterprise applications (e.g. Microsoft Teams)
• Fluent in both written and spoken English
• Supporting F2F workshop delivery may require travel within UKI.