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eCommerce Manager

Job description

eCommerce Manager – Global Music Brand

Permanent/ London

Competitive Salary


Our client is a global music brand.  They are looking for a eCommerce Manager to manage their eComm store.  This will involve working with our clients frontline labels, 3rd party labels and distributors to deliver a focused, profitable, and innovative e-Commerce strategy that grows and delivers to both top line and bottom line, driving incremental business for the brand, all in line with eCommerce best practice.


Responsibilities to include:

  • Daily store management of the clients biggest e-Commerce retail store brands
  • Formulate & execute D2C strategies to drive store awareness and conversions
  • Day to day operations management of the web store/s
  • Merchandising of store pages and departments in line with analytics and data
  • Identify new product ranges from catalogue music to monetise the assets across all labels.
  • Manage the product and launch schedule for the retail brand.
  • Work with the Label/RO in delivering sales, stock, and profitability reporting.
  • Work with the central e-CRM team and Label/RO Commercial and Marketing departments/contacts to ensure that e-Commerce initiatives are integrated
  • Manage relationships with our key partners in the e-Commerce space, notably the Labels, brand owners, tech team and finance teams, warehouse team, procurement and merchandise companies, artist managers and ticket agencies.
  • Analyse store conversion date and analytics to drive better data led decisions in the d2c & eCommerce space.

What you need for the role:

  • eComm management experience, including eComm CMS / admin area to run eComm store fronts.
  • Strong eComm retail background, adept at music new release product campaigns and evergreen merchandising of artist webstores.
  • Commercial & analytical approach to business
  • Comprehensive understanding of music product commercial opportunities.
  • Excellent communication skills, both verbal and written.
  • Good presentation skills.
  • Microsoft Excel, powerpoint & Photoshop skills.
  • Ability to work with multiple stakeholders across UK and international territories.
  • Strong track history of using CRM activity to drive e-Comm sales.
  • Basic HTML skills to set up store front end experiences.
  • Knowledge of Google Analytics and or other major analytics platforms
  • Paid media experience within a retail brand.  
  • Passion for music and indie / rock music specifically.



  • Ability to work with HTML5 & CSS.
  • Experience of ticketing and live music structure.
  • Relationships with independent labels and distributors sales teams.
  • Experience/knowledge of record label process.
  • E-commerce/Retail experience including fulfilment operations.
  • Shopify and project management tool experience



If you haven't heard from us within 7 days, I am afraid you haven't been successful this time. Please do keep an eye on our website for further opportunities.



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