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Customer Success Manager - Tech - Hybrid - Central London - salary £ 35,000

Job description

 
Our client a creative production & Technology solutions platform is looking for a Customer Success Manager to lead its new and existing clients through bespoke system implementation, projects and beyond. The ideal candidate may have worked in a similar role or be looking to take a step up into a managerial position. This position is hybrid with around 2 days in office per week depending on the needs of the business. This position comes with a salary of £ 35,000. Knowledge and interest in technology and the tech industry and or experience working in a SaaS company could be advantageous.



Duties to include ( but not limited to ) :  

  • Ensures all customers are successfully on boarded in a timely fashion; platform delivered, set-up and their staff suitably trained
  • Create and integrate marketing emails, onboarding and a Helpdesk for customers
  • Responsibility for customer administration paperwork 
  • Project management 
  • Ensure customer queries are resolved in a timely manner
  • Be an internal spokesperson for clients and partners, able to bring the voice of the customer into the rest of the organisation
  • Commitment to delivering Customer Service excellence
  • Delivering product demonstrations to potential clients alongside the senior sales team
 

  Apply today !

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