Customer Service Executive
Location: Belfast
Length: 3 Months
Rate: £12.12 p/h PAYE (Approx. £25.2K per annum)
Hours: 9am – 6pm
This client is a multinational alcoholic beverages company, and one of the largest and most prominent spirits and beer producers globally. With a plethora of well-known and recognisable alcohol brands to their name, this client are a leader in the global FMCG space.
Job description:
The Customer Service Advisor is the first point of contact for customers, and is responsible for delivering excellent customer service and ensuring all customer orders are delivered as requested (on time, in full).
Key Accountabilities:
- Order lifecycle management
- Maximising customer satisfaction level and order entry accuracy
- Building strong relationship with customers, sales and logistics functions
- Timely handling all incoming customer queries and requests
- Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment
- Reporting (daily, weekly and monthly reports)
- Continuously improve the customer service process
- Manage issue resolution for respective sales organisation(s)
- Continuously support system and process improvement initiatives
- Support other functions and processing activities (billing, clearing, customer spend processing)
Skills:
- Excellent interpersonal and communication skills
- Excellent customer service and customer care mind-set
- Willingness and ability to build great relationships with customers
- Positive ‘can do‘ attitude
- Accuracy and attention to details
- Ownership, entrepreneurial attitude – drives issue resolution, escalates where necessary
- Willingness to gather excellent knowledge of customers and market specifics
- Looking for and responding to feedback
- Always looking for issue resolution and service improvement
- Active team player, always there to help others
- Understand and comply with the controls in own area
Education:
- 5 GCSE / O Levels (inc. Maths & English) or equivalent qualificationAt least 6 months
- Customer Service Experience in a busy customer service role
- Excellent spoken and written English
- Some experience of Microsoft Office suite would be advantageous
- Knowledge of SAP and SalesForce/CRM tools is a significant advantage
