Customer Service Executive
Location: Belfast
Length: 3 Months
Rate: £18.71 p/h PAYE (Approx. £38.9K per annum)
Hours: 9am – 6pm

This client is a multinational alcoholic beverages company, and one of the largest and most prominent spirits and beer producers globally. With a plethora of well-known and recognizable alcohol brands to their name, this client are a leader in the global FMCG space

Job description:

About us
This organisation is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose – Celebrating life, every day, everywhere – has an important role in our company, for our people, our diversity, our brands, in how we perform and how we create shared value.
About the function
The IOI Customer Service Centre is a Centre Of Excellence within the organisation and ensures our customers receive a high level of customer satisfaction. The Customer Services team, based in NI provide an inbound and outbound customer service to all the businesses Ireland Customers.

About the role
The role of a Customer Services Executive supports the On-Trade, Take Home Trade & Route To Market total beverage alcohol proposition and Consumer Care in GB and Ireland.

• To ensure every Customer/Consumer receives excellent customer service and supplies significantly to ensuring that the organisation maintains its position as supplier of choice.
• To build brilliant Customer/Consumer relationships that maximise the value created in every Customer/Consumer interaction.
• Take personal ownership of all Customer/Consumer queries & issues and act as first point of escalation for resolution of Customer Queries.
• To build great business partnerships with Supply, Commercial, Marketing, Finance and Quality colleagues.

About you
If you are interested in developing a career in the Sales Support area, have strong social skills and keen to join an international company, this is a phenomenal opportunity for you!
What you will bring

• 5 GCSE / O Levels (inc. Maths & English) or equivalent qualification
• At least 6 months Customer Service Experience in a busy customer service role
• Knowledge of SAP and SalesForce/CRM tools is a significant advantage