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Customer Education Specialist

  • Location:

    London

  • Sector:

    PR, Marketing & Digital

  • Job type:

    Temporary

  • Salary:

    £36 - £39 per hour

  • Contact:

    Jess Ruston

  • Contact email:

    jess@careermovesgroup.co.uk

  • Contact phone:

    218 758 4300

  • Job ref:

    BH-38680

  • Published:

    13 days ago

  • Duration:

    6 months

  • Expiry date:

    2021-01-25

  • Startdate:

    2021-01-11

Customer Education Specialist
 
Location: London (WFH for now, then full-time in London)
Length: 6 months
Rate: £36-£39p/h (c.£74,000 – £81,000 p/a)
Hours: 9am-6pm (40 p/w)
 
What you'll need
Working for one of the Big 4 Tech companies on a PAYE contract role, we' re looking for an experienced Customer Education Specialist to join their Customer Education Team. You'll work cross-functionally with all of Customer Success, Sales, Support, Marketing, and Product to create and update engaging training content for customers and prospects: e-learning (SCORM) classes, tutorial videos, and live, virtual sessions.
 
  • You'll primarily be building content to support the launch of new features and also updating older content to incorporate new functionality in one of their leading products. 
  • You'll also be evangelising our content both internally to employees and externally to our partners, prospects, and customers.
  • Experience building SCORM-based e-learning classes in Articulate Storyline, Adapt, Evolve, or similar publishing tool
  • Familiarity with LMS administration, ideally the Exceed platform
  • Ability to create short, engaging tutorial videos, ideally in Camtasia
  • A love of live, virtual training facilitation and the ability to be both engaging and interactive
  • The ability to quickly shift between project management and on-the-ground content creation
  • A strong sense of what it takes to enable non-technical learners on software and business process
 
Strong Preferences (But not Required):
 
  • A dedicated generalist who is as comfortable teaching virtually as they are building asynchronous content
  • Passionate about breaking the mould on training: someone who is constantly looking to try new things
  • Familiar with the tools of the trade: video editing, SCORM-based content creation, LMSs, and virtual classroom platforms
  • A lover of cross-functional work who proactively looks to solve problems
  • Have a background in test prep or acting
  • Are familiar with training programs aimed at improving user adoption
  • Have design or animation experience

Interested? Click to apply!