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Customer Capability Owner

Job description

Customer Capability Owner

Location: London

Length: 5 Months

Rate: £735.00  - £832.00 per day

Hours: 9am – 6pm


  • Experience in managing large budgets for global projects- ideally 20M GBP annually or more. 
Market Complexity
  • The role will have a global remit and be responsible for covering all customer digital & technology programs,
Leadership Responsibilities & capabilities
  • Managing diverse relationships, influencing stakeholders, and acting as a point of escalation across the global and local sales teams during the delivery of initiatives.
  • Driving decisions around strategic investments and enablers for unlocking game changing capabilities withing the Commercial space.
  • Creating a collaborative and productive environment with other parts of the D&T team in ensuring the successful delivery of initiatives and in facilitating seamless handoffs from Plan into Transform, and Transform into Run.

Purpose of Role
  • End-to-end delivery and ownership of IT solutions and capabilities across the company in support of the Customer Planning & Execution agenda.
Top Accountabilities
  • As part of the senior D&T leadership, help shape and drive the overall D&T functional strategy and plans
  • Ensure successful delivery of commercial initiatives and enablement of expected benefits
  • Ensure technology solutions are appropriately selected, designed, implemented, and integrated within the broader D&T landscape in order to maximize business benefit and minimize support costs.
  • Create the internal organizational capability and external partnerships to support the commercial technology roadmap
  • Be the senior leadership face of D&T during the delivery phase of commercial projects; act as escalation point for delivery-related issues impacting commercial initiatives.
  • Working closely with Enterprise Architecture, maintain the product roadmap for commercial capabilities, including ensuring technology upgrades are planned and executed in a timely manner to minimize business risk
  • Ensure commercial solutions are delivered and maintained in line with the company’s architecture, security, and compliance policies and standards
  • Under this person’s leadership, the Transform team would be responsible for Solution Delivery on Commercial projects which includes:
    • Solution Development:
      • Define Business Requirements & Gaps
      • Design Process, Data and Technology
      • Design Information & application security 
      • Solution Readiness:
        • Build Knowledge & Competency
        • Build the Solution
        • Test the Solution 
        • Go Live with Solution 
        • Stabilise Operations
Qualifications and Experience Required
  • Outstanding leadership skills, especially influencing skills considering the level and profile of stakeholder group
  • Excellent understanding of technology and how technology can be leveraged to meet business requirements within the Commercial Product line.
  • Track record of successful delivery of solutions within a complex, mission critical, international environment.
Barriers to Success in this Role
  • Inability to lead complex change programmes
  • Inability to build strong relationships and foster collaboration between multiple functions / locations
  • Lack of credibility with internal and external stakeholders
  • Lack of business situational awareness

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