Content Operations Manager
Location: UK Remote
Length: 12 Months
Rate: £27.40 p/h PAYE (Approx. £56.9K Per annum)
Hours: 9am-6pm
This client is a top 5 tech giant and owner of some of the world’s most popular social media platforms and instant messaging apps, connecting billions of people across the globe.
Job description:
We are seeking a highly organised and self-motivated contingent worker to join our Music Publishing Operations team. The successful candidate will play a key role in ensuring the smooth operation of our music publishing processes and supporting our partners.
Key Responsibilities:
- Usage Report Verification: Assist in checking the delivery and accuracy of usage reports to our publishing partners.
- Claim Management: Verify inbound claims from partners and assist in the ingestion process.
- Cross-Functional Coordination: Collaborate with cross-functional teams to help set out standardised responses to partner inquiries.
- Frontline Support: Serve as the initial point of contact for partner inbound communications.
- Issue Triaging: Help triage issues reported by partners and work closely with engineering teams to resolve them promptly.
- Partner Support: Address and support inbound queries from partners, ensuring timely and accurate responses.
- Claims Follow-Up: Assist in following up with partners regarding outstanding claims.
- SFTP Checks and Delivery: Support partners with SFTP checks, ensuring claims are correctly ingested and delivered.
- Meeting Coordination: Organise weekly meetings to review any open questions and responses from our partners.
- Progress Updates: Keep cross-functional teams updated on the progress of tasks and issues.
Requirements:
- Self-Starter: Ability to work independently and proactively manage tasks.
- Organisational Skills: Exceptional organisational skills with attention to detail.
- Industry Knowledge: Understanding of the music publishing industry and its operational dynamics.
- Technical Skills: Basic knowledge of SQL is a plus.
- Communication: Excellent communication skills, both written and verbal, to interact effectively with partners and internal teams.
Preferred Qualifications:
- Experience in a similar role within the music publishing industry.
- Familiarity with data management and reporting tools.
- Experience with DDEX reporting and data exchange choreographies
- Problem-solving skills and the ability to work under pressure.
- Application Process:
To apply for this position, please submit your CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this role.
Education/Experience:
- Bachelors degree required.
- Experience in Music Publishing
