Back to Job Search

Content Operations Coordinator

Job description

Content Operations Coordinator

Location: London

Length: 3 Months

Rate: £18.00 - £20.00 per hour (40 hours p/w)

Hours: 9am-6pm
The ideal candidate will be passionate about the company and the role that a connected workforce can play in improving the productivity of an organization.

They will have a background in SaaS customer success, content management, creating processes & tracking documents and a passion for delivering a great user experience.
This role requires an experienced content manager professional, with a track record in the enterprise software space.

This is a hands-on, high execution role which requires excellent communication and design skills to identify customer-facing team needs, to align narratives and strategic objectives of customers and to centralise broader content asks for marketing and product marketing.


  • Report into the Scaled Engagement team while enjoying lots of autonomy in owning the customer content delivery from start to finish.
  • Develop, update and edit customer-facing content for account management teams to deliver to customers (including aligning presentations, scripts and email materials)
  • Collaborate and own requests for marketing content into the marketing team
  • Build relationships with relevant product marketing function to access latest product updates
  • Maintain scaled program content library, and highlight relevant updates, for the account managers
  • Coordinate enablement and awareness sessions with account managers to ensure they can make best use of all content and materials available to their customers
  • Work with the vendor teams to ensure they have access to all the materials, content and training
  • Help manage account management tools with updated templates, snippets and materials in collaboration with program managers and campaigns
  • Create processes and tracking documents to coordinate customer requests through account managers, such as ideas for campaigns, access to product betas, and interest in research sessions
Minimum Qualifications:
  • 3+ years of client success, content management or product marketing experience at a software/SaaS company
  • Demonstrated success working at a similar level in client success or marketing with proven ability to excel
  • Experience working in SaaS start-ups building and executing customer narratives and team processes to drive high levels of customer engagement
  • Big-picture thinker with the ability to solve detail-oriented issues in a fast-paced, always-on, highly ambiguous start-up environment
  • Proven track record of building strong cross-functional relationships, a deep sense of empathy and dedication
  • Ability to adapt to a rapidly changing product and respond strategically to customer needs
  • Willingness to travel ~30% of the time
  • Fluent English and additional European languages is an advantage

Similar Jobs

View All Jobs
Service Delivery Manager - Anti piracy - Entertainment
LondonComp salaryPermanent

Service Delivery Manager - Anti piracy - Entertainment London/hybrid Great salary + benefits My client is an award winning provider of content protection solutions to the entertainment industries.S...

Sales Operations Analyst
London£0 - £25.48 per hourTemporary

Sales Operations Analyst  Duration: 11 months Location: London Pay: £25.48 per hour, based on a 40hr week Our Client  is seeking a highly quantitative, process and detail-oriented Business Analyst ...

Senior Label Operations Manager

Senior Label Operations Manager – Global Music Company London/Permanent Competitive Salary Our music client is looking for a Senior Label Operations Manager.  This role will lead the newly created ...

Senior Account Manager - Italian
Dublin€200 - €235 per dayTemporary

Senior Account Manager - Italian Location: Dublin Length: 11 Months Rate: €200.00 – €235.00 Hours: 8:00am to 5:00pm Responsibilities Serve as primary contact for specified advertising agencies, dir...

Privacy Project Manager
London£37 - £40 per hourTemporary

Privacy Project Manager Location: London Length: 6 Months Rate: £37.00 - £40.00 per hour (40 hours p/w) Hours: 9am-6pm Our client is looking for a Privacy Project Manager to join their team, workin...

Content Writer

Content Writer – Technology Permanent/ London Competitive Salary     Our client is a software development company based in London.  They are seeking a talented, creative, experienced content writer...

Systems Coordinator

Systems Coordinator, Finance & Content Technology – Global Music Brand Permanent/ London Competitive Salary   Our client is a global music brand who are looking for a Systems Coordinator to support...

Sales Coordinator

Sales Coordinator  – Global Music Brand Permanent/ London Competitive Salary    My client is a well-known global music brand, who are looking for a Content Licensing Coordinator to join their Conte...

Senior Content Exec - Fintech
London£30000 - £35000 per annumPermanent

My client is a scaling global Fintech company, we are looking for a Senior B2B Content Executive to join a growing London Marketing team. The ideal candidate may have worked in a similar role in a ...

Marketing Coordinator
LondonComp salaryPermanent

Marketing Coordinator Location: London Our client is a world leader in their field. They act as a global community and network and are growing! They are currently seeing a Marketing Coordinator. Re...

Catalogue Content Marketing Manager

Catalogue Content Marketing Manager – Global Music Brand Permanent/ London Competitive Salary   Our music client is looking for a Catalogue Content Marketing Manager.  To work alongside Audience, F...

Project Coordinator
London£16 - £20 per hourTemporary

Project Coordinator Location: London Length: 4 Months Rate: £16.00 - £20.00 per hour Hours: 9am – 6pm                                                                            The Project Coordina...