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Community Operations Specialist

Job description

Community Operations Specialist

Location: London

Length: 12 Months

Rate: £39.00 - £43.00 per hour (40 hours p/w)

Hours: 9am-6pm

Our client is looking for an experienced community manager to join in their London office on the scaled solutions team. You'll be responsible for engaging company admins, company users and communications practitioners in their core customer communities (Multi-Company Groups – MCGs).

Responsibilities

• Handle day-to-day community moderation of the company’s global customer communities which includes approving posts, approving member requests, and moderating comments

• Manage and publish a content calendar, ensuring content adheres to consistent voice and brand guidelines

• Foster a sense of community with group members by engaging with the community and responding to questions

• Collaborate with internal stakeholders and cross-functional partners to identify new ways to drive engagement and interaction within the community

• Represent the  brand with authenticity and integrity in every interaction

Minimum Qualification

• 5+ years’ experience as a social media community manager

• Excellent copywriting skills

• Ability to craft and manage social editorial calendars and content development

• Proven record of creativity and innovation in the social media space

• Ability to prioritize tasks and manage deadlines amidst a fast-paced, ambiguous environment

• Written and spoken fluency in English

• Detail oriented and an inclination towards measurement

• Design skills (Photoshop / Illustrator etc )

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