Back to Job Search

Business Analyst

Job description

Business Analyst

Location: London

Length: 12 Months

Rate: £35.00 - £38.00 per hour (40 hours p/w)

Hours: 9am-6pm

Your work will require you to successfully partner with a diverse set of team members spanning go-to-market, legal, software/hardware engineering, supply chain, and forward logistics to align with our client’s evolving go-to-market and internationalization strategies. The role combines strategy, planning, and day-to-day execution.

Our client is looking for a highly resourceful individual with passion for customers, self-motivation, and a combination of strategic and execution abilities to drive “best-in-class” customer experiences. Excellence in execution, driving detailed implementation, a launch-focused track record, and systematic approach to problem solving are required.

• Contribute to deliver differentiated, game-changing post purchase service experience (e.g. product returns flow, inventory management, design for service requirements).
• Partner with third-party-vendors to deliver best in class performance metrics for reverse logistics
• Drive and manage service process and repair Continues Improvements
• Coordinate service operations enablement of NPI, EOP and cost reduction programs such as salvaging
• Manage service process and repair quality to drive best in class results.
• Drive new production readiness within the post sales network
• Communicate customer experience strategy and roadmap to the executive team, customers, external stakeholders and employees.

Minimum Qualification
• Bachelor or Master degree
• 5+ years of management experience with knowledge in Service Operations for Consumer Electronics/ Hardware.
• Experience as a business and operations leader in a cross-functional environment.
• Experience developing, implementing process, KPIs, business cases, and project plans
• Ability to drive grow and scalability
• Problem solving
• Track record of achieving and exceeding operational goals.
• Knowledge improving experiences by leveraging technology platforms.
• Experience in developing complex programs/ project management
• Experience thinking strategically, continually innovate against marketplace and customers’ needs, and analytical mindset with experience focusing on details and drive operational excellence.
• Analytical experience and experience to driving detail and operational excellence, strong Excel and PowerPoint skills
• Experience working with teams including technical, design and business experts.
• Communication, partnership, and negotiation experience, with experience presenting service vision both internally and externally.

Preferred Qualification
• Vendor management
• Repair line and/or production line management
• Experience with building processes, programs and networks from scratch

 

Similar Jobs

View All Jobs
Business Analyst
London£260 - £280 per dayTemporary

Business Analyst Location: London Length: 6 Months Rate: £260.00 - £280.00 per day Hours: 9am – 6pm Duties: HR Process subject matter expert - Process expert for the HR Process Governance Team, DBS...

eCommerce Business Analyst
LondonCompetitivePermanent

eCommerce Business Analyst  Permanent/ London Competitive Salary   This well-known global music brand is looking for a eCommerce Business Analyst.  This is a newly created role that will be pivotal...

Sales Operations Analyst
London£0 - £25.48 per hourTemporary

Sales Operations Analyst  Duration: 11 months Location: London Pay: £25.48 per hour, based on a 40hr week Our Client  is seeking a highly quantitative, process and detail-oriented Business Analyst ...

Marketing Analyst
London£30 - £31 per hourTemporary

Marketing Analyst Location: London Project Overview: Our team is looking for a marketing strategy and data analyst for a 3 month contract who is passionate about marketing, has an innate curiosity ...

Commercial Analyst
Comp salaryPermanent

Commercial Analyst - Global Music Company Competitive salary/London based My client is a global music company. They are looking for a Commercial Analyst to work within a team to provide first class...

Junior Data Analyst
LondonComp salaryPermanent

Junior Data Analyst Permanent Global Music Brand     My client is a global music brand.  They are looking for a Junior Data Analyst to join their expanding, passionate and dedicated team.  Reportin...

Data Operations Analyst
London£40000 per annumPermanent

Data Operations Analyst – Retail   Permanent/London Salary up to 40K   Our client is looking for a Data Operations Analyst to work on a Data Transformation programme that will ensure data is at the...

Data Analyst
London£36 - £40 per hourTemporary

Data Analyst Location: London Length: 12 Months Rate: £36.00 - £40.00 per hour (40 hours p/w) Hours: 9am-6pm Our client is seeking an individual who is passionate about connecting their global comm...

Digital Campaign Manager
LondonComp salaryPermanent

Digital Campaign Manager Global Music brand Competitive salary plus bonus   This well known global music brand is looking for a Digital Campaign Manager to join their internal digital advertising h...

Digital Campaign Manager
LondonComp salaryPermanent

Digital Campaign Manager Global Music brand Competitive salary plus bonus This well known global music brand is looking for a Digital Campaign Manager to join their internal digital advertising hub...

Senior Audience & Campaign Manager
LondonCompetitivePermanent

Senior Audience & Campaign Manager  Permanent/ London Competitive Salary   Our client well known music brand is looking for a Senior Audience & Campaign Manager with experience across all biddable ...

Administrative Business Partner
London£40000 - £20 per hourTemporary

Administrative Business Partner Duration: ASAP for 3 months As an Administrative Business Partner, you're at the heart of your team's operations and activities and the soul that keeps your team mov...