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Account Manager

  • Location:

    London

  • Sector:

    Marketing, Creative, Digital & Tech

  • Job type:

    Temporary

  • Salary:

    £45 per hour

  • Contact:

    Natasha White

  • Contact email:

    natasha@careermovesgroup.co.uk

  • Contact phone:

    020 7758 4300

  • Job ref:

    BH-39145

  • Published:

    about 1 month ago

  • Duration:

    7 Months

  • Expiry date:

    2021-06-16

  • Startdate:

    2021-05-16

Account Manager III

Location: London

Length: 7 Months

Rate: £40.44 - £45.76 per hour (40 hours p/w)

Hours: 9am-6pm

Our client’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people within the company are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

Workplace from the company’s mission is to give the world a place to work together. Launched in 2016, Workplace is the company’s enterprise communications platform that is used by over 30,000 organizations of all sizes worldwide to transform how they connect, collaborate and get work done. With the continued growth of Workplace globally, our client is looking for an experienced and proven Account Manager to grow and lead strategic clients in EMEA.

The ideal candidate will be passionate about the company and the role that a connected workforce can play in improving the productivity of an organization. They will have deep experience in enterprise/B2B account management, client success or management consulting.

This role requires an experienced client success professional with a track record in the enterprise software space. This is a hands-on, high execution role which requires excellent business and technical skills to manage our product adoption with Mid-market and some enterprise organizations, become a true partner to our clients and bring their feedback and priorities back to the team to improve our product.

This is a temporary contract role, located in our London office.

Responsibilities:

  • Manage and maintain the customers relationship at scale for Mid-market accounts, ensuring that all customers attain a high level of adoption and business value from using Workplace.
  • Develop a trusted advisor relationship with customers at scale to create Workplace passion and satisfaction.
  • Drive and own renewal and commercial conversations with the customer
    Work towards measurable goals and KPIs for your customer accounts and drive a plan to completion.
  • Deliver inspiring presentations and trainings, provide insightful practices and structure creative solutions.
  • Provide 'voice of customer' to cross-functional teams to grow customer retention (engagement, adoption, and expansion).
  • Spend 60%+ of your time with customers - learning, executing, and iterating programs.
Minimum Qualifications:

  • Demonstrable relevant work experience of managing customers at-scale in a technology / SaaS environment.
  • Experience in account management, sales or professional services at a software/SaaS company.
  • Analytically minded and able to use data to identify opportunities and measure results.
  • Proven track record of building strong client relationships, a deep sense of empathy and dedication.
  • Experience in preparing and delivering presentations targeted to a senior audience.
  • Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment.
  • Ability to adapt to a rapidly changing product and respond strategically to customer need.
  • Exceptional interpersonal skills and the ability to develop strong working relationships at all levels of management, both inside and outside the company.
  •  Experience meeting multiple objectives in an entrepreneurial environment with little supervision.