Business Support Engineer
Location: Remote (UK only)
Length: 12 months
Rate: From £29.33 per hour (40 hours p/w)
Hours: 9am-6pm
Ref: 57868
Summary:
• Provide integration support through Cloud Based APIs to our Business Partners, enabling them to connect with a variety of users around the world.
• Troubleshooting partners’ technical issues in real-time in cooperation with their engineering and operations teams, while also working with internal technical teams to resolve those issues
• Manage technical relationship with partners, providing technical support and handling service outages
• Communicates partner needs to the product team, to improve people’s experiences with our products
• Write production code that will improve our internal tooling and our products, building understanding across a variety of software and our platform at a deep engineering level
• Scale programs by creating and maintaining informative content and documentation that can be used by our partners to help them integrate with Our infrastructure, presenting cross–functional and global context
• Provide 24×7 on-call support coverage via on call rotation schedule (during working hours and including weekends)
• Proactively and independently analyzes information to identify specific trends/opportunities, recommends appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and share this knowledge across the team
• Use your problem-solving skills to resolve large business problems
• Regularly frames and considers issues within the larger scope and goal of the team and translates them into actionable insights that have key business impact
• Independently thinks through execution from end-to-end, and uses judgment to understand how actions may impact other stakeholders and communicates in advance
• Be recognized and known as an expert across the global team and regularly coaches others through projects and/or initiatives, from initial problem scoping, to methodology and project management
• Confidently and constructively challenges priorities and/or the direction of a certain project. Identifies areas where we can pause, remove roadblocks or stop pieces of work and/or re-prioritize resources
• Make informed decisions and recommendations based on the reprioritization of competing needs
• Consistently delivers constructive feedback to peers in a way that strengthens relationships and enables projects to advance more quickly while motivating and uniting the team to achieve common goals
Minimum Qualifications:
• 5+ years of experience as a Support Engineer, Service Engineer or similar.
• Engineering degree, or a related technical discipline, or equivalent work experience.
• Proven experience in API development on cloud-based infrastructures.
• Programming experience using primarily Object-Oriented languages, such as PHP/Hack and JavaScript/React, while also having experience with the full web stack, SOAP, and REST-API technologies and architectures.
• Demonstrated problem-solving approach and analytical skills
• Experience in communicating with technical and business audiences and writing technical documentation
Preferred Skills:
• Experience with the full web stack, REST API development and technologies, and bug management support.
• Experience in building advertisement campaigns in social media
• Experience in configuring payments products
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