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13991499 Customer Service Executive L6

Job description

Are you looking for your next job opportunity?
Are you an experienced Customer Service Officer?
If so, this role may be the role for you..

Job Title: Customer Service Executive
Location: Belfast
Contract Length:2 months
Pay rate:9.29 per hour Duties:
  • To ensure every Customer/Consumer receives excellent customer service and contributes significantly to ensuring   its position as supplier of choice.
    • To build brilliant Customer/Consumer relationships that maximise the value created in every Customer/Consumer interaction.
    • Take personal ownership of all Customer/Consumer queries & issues and act as first point of escalation for resolution of Customer Queries.
    • To build great business partnerships with Supply, Commercial, Marketing, Finance and Quality colleagues.
Skills:
  • Customer alignment – excellent customer focus and commercial knowledge (including knowledge of market) and an ability to know your customer. Good knowledge of processes and adherence to established procedures and Compliance policies. A knowledge of the work of other Teams who we collaborate with daily.


  • Service approach – excellent influencing skills, ability to speak with professionalism and a full knowledge of the  product portfolio and service offering. Is always courteous and polite to our Customers. Works with resilience and pace. Has a flexible approach, willing to perform tasks outside own area of responsibility. Ability to work within a clear set of KPIs to measure performance (team &own). Is focused on continuous improvement.

  • Technical expertise – competent in the use of Customer Records Management systems (Ideally with experience of SAP and Salesforce), Microsoft office suite and Internet.
Education: Must have:

5 GCSE / O Levels (inc. Maths & English) or equivalent qualification

  • At least 6 months Customer Service Experience in a busy customer service role
  • Excellent spoken and written English• Some experience of Microsoft Office suite would be advantageous
  • Knowledge of SAP and Sales Force/CRM tools is a significant advantage

If this is the role for you, apply now!

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