Program Manager
Location: London
Length: 9 Months
Rate: £300 – £350 PAYE
Hours: 9am-6pm
Job Description:
This client is a top 5 tech giant with a global retail operation, video streaming platform, and has a big imprint in web services. This is a hybrid role, so you will split your time between home office and the clients offices in central London. On-site you will be able to access their amazing facilities and quirky working spaces.
Key job responsibilities
• Support programming, QA, sampling and deployment tasks for surveys across multiple locales and languages
• Partner with Research Managers and Operations managers across global panels to support translations tasks and processes
• Dive Deep: develop a deep understanding of our partners research needs and create impactful testing strategies
• Customer Obsession – Drive excellence in customer engagement and retention policies
About the team
• Leads recruitment and customer engagement initiatives to retain high response rates
• Drives customer obsessed solutions to custom testing strategies
• Develops visual reporting tools used by cross-team stakeholders
• Partners across multiple teams to deep dive into customer data
Basic qualifications
• 1-2 years of professional non-internship experience (marketing, consumer insights, or project management)
• Experience in deploying, programming and/or writing surveys
• Experience using Microsoft Excel to manipulate and analyse data
• Proficiency in English, and one of: French, Spanish, Swedish, Portuguese, Japanese, German, Italian, or Dutch, is a plus
• Enthusiasm for film and television production and programming
• Bachelor’s degree or equivalent experience.
Preferred qualifications
• 2+ years of professional experience in the market research field
• Experience translating complex data sets into clear and compelling written narratives
• Strong presentation skills specifically speaking about research methodologies and findings
• Understanding of basic statistics
• Demonstrated ability to collaborate effectively across internal teams
• Proficiency in MS Excel, Word, SPSS, Tableau
