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Operations Manager

Operations Manager Roles

The Operations Manager brings all key business departments together such as HR, Finance, Marketing, Facilities and IT to ensure the smooth operational procedure, business costs, future planning and successful day to day operation of the business objectives are met. 


·       Communicate job expectations; planning, monitoring, appraising and reviewing job contributions

·       Working closely with all key areas of the business

·       Policies and procedures

·       Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends

·       Organizing company budget in collaboration with company Director/s

·       Forecast requirements; prepare an annual budget; schedule expenditures; analyse variances; initiating corrective actions

·       Develop operations systems 

·       Analyse process workflow, employee and space requirements and equipment layout; implement changes

·       Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations

·       Manage staff levels in line with business needs and budgets

·       Staff management

·       Run a safe, injury/accident free workplace

·       Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health and safety agencies

·       Manage relationships with key operations vendors

·       Track vendor pricing, rebates and service levels

·       Review and approve all operational invoices and ensure they are submitted for payment

·       Communicate issues with operations team and devise ways of improving the office environment for staff and visitors

·       Communicate all operating policies and/or issues at department meetings


·       Leadership

·       Conflict Management

·       Business Negotiation

·       Organization

·       Decision-Making

·       People Management

·       Reporting Skills

·       Deadline-Oriented

·       Budget Development