Data Center Technical Operations Engineer
Rate: £208.29 – £247.20 per day (Inside IR35)
REF no: 101096
This client is a top 5 tech giant with a global retail operation, video streaming platform, and has a big imprint in web services.
This is a hybrid role, so you will split your time between home office and the clients offices in central London. On-site you will be able to access their amazing facilities and quirky working spaces
Oversee operation and management of routine and emergency services on a variety of critical systems such as; switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building and power monitoring systems
• Work with IT managers and other business leaders to coordinate projects, manage capacity and optimise plant safety, performance, reliability and efficiency
• Deliver quality service and ensure all customer demands are met
• Respond to out-of-hours emergency calls as second level escalation point for Data Centre facility related issues and/or failures.
• Establish performance benchmarks, conduct analysis and prepare reports on all aspects of the critical facility operations and maintenance.
• Review MCM, SOP’s & EOP’s to support the COLO planned maintenance.
• Work closely with Field Engineering to support and validated accurate power audits to support future rack deployments.
• Attend daily meetings with the COLO and evaluate planned work to support business.
Degree of Ambiguity
Problem, opportunity, and business strategy are defined. Starting to see around corners and able to design solutions to meet assigned goals/needs.
Works independently, but will seek direction.
Uses technical judgment on technical issues for the site/campus and, possibly, the region.
Scope of Influence
Influences across multiple partner and external teams in a cluster; may influence in a region. Starts to influence senior leaders.
Work crosses multiple site locations in a single region; impacts workflow processes for a cluster and may impact for the region. Some roles work across teams to meet a goal.
Provides training to Chief Engineers.
Mentors and develops others.
Work is primarily tactical; learning to be strategic.
Coordinates increasingly complex work activities within defined process paths.
Mitigates immediate risk and develops risk assessments. Decides if they can handle or need to escalate.
Helps define best practices.
Optimizes procedures, process, and actively shares best practices.
Technical challenges are difficult7. Supervises highly complex troubleshooting and troubleshoots high complexity technical problems.
Uses increased technical expertise to support business strategy.
Supervises and provides technical guidance on preventive/corrective maintenance tasks to meet campus and cluster metrics.
Acts as the SME for campus infrastructure.
Evaluates and identifies equipment deficiencies.
Creates workflows, emergency procedures, and processes to improve efficiency.
Optimizes improvements for operational excellence.
Creates process improvement plans and provides process improvement feedback to site leadership.
4+ years of electrical, mechanical, HVAC, and fire system experience in a critical infrastructure.