Localization Testing Coordinator

Location: UK Remote
Length: 6m
Rate: £26.92 – £33.86 per hour (Inside IR35)
Hours: 9am-6pm

This client is a top 5 tech giant and owner of some of the world’s most popular social media platforms and instant messaging apps, connecting billions of people across the globe. 

Our client is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use our clients’ platform to stay in touch with friends and family, anytime and anywhere. Our platform is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It’s a simple and secure way to share your favourite moments, send important information or catch up with a friend. Our platform helps people connect and share no matter where they are in the world.

Languages are key to the Localization team’s mission to “Make each user feel like our platform is built for them”. Our team strives to make sure the platform feels like a local product, by ensuring it’s available and high quality in up to 60 languages. As a Localization Project Coordinator, you will help deliver a great user experience to our international audience, you will gain experience and make an impact in a fast-growing organization.

Responsibilities:

• Plan and manage localization schedules, collaborating cross-functionally with other Localization Program Managers, Vendor Managers, Localization Vendors and Linguists to define requirements and manage timelines.
• Support the Localization Program Management team with execution on a variety of projects, mostly for Product UI, Marketing and Support content.
• Use and navigate proprietary CMS and Project Management tool independently to kick off translation’s requests to proprietary CAT tools.
• Analyse current pain points in workflows and tools, provide suggestions for improvements and pilot implementation of new processes.
• Responsible for the end-to-end localization process of product UI and content within our CMS and proprietary CAT tools:
• Set-up, submission and monitoring of translation requests through proprietary CMS and Project Management tools and follow through in proprietary CAT tools.
• Brief linguists by providing them with documentation and context and escalate questions about the UI/content to Localization PMs or Engineers
• Ensure content is translated on time and tested appropriately and follow up with Localization Vendors.
• Manage Localization QA testing on product UI for high visibility and complex features by collaborating effectively with Localization Program Managers as well as i18n testing and localization vendor partners to:
• Create QA test plans and ensure complete coverage of end-to-end UI flows during testing.
• Monitor and address feature-specific queries from testers and linguists.
• Validate quality of reports to ensure accurate and complete data logging.
• Validate and escalate i18n bugs, and work with engineering teams to ensure timely fixes before a feature launch by following platform release schedules.
• Effectively communicate with technical and non-technical stakeholders, across multiple business units, by setting clear expectations for stakeholders and localizers.
• Communicate instructions in a clear and timely manner. Provide reference material and support for the localizers to ensure they are in the best conditions to produce high quality content.
• Make independent decisions and work well under pressure in the face of ambiguity and aggressive deadlines.

Minimum Qualifications:

• Experience in managing localization projects from planning to launch.
• Strong technical problem-solving and bugs investigation skills
• Ability to communicate cross-functionally to diverse stakeholders.
• Ability to stay focused under pressure, prioritizing and managing multiple projects simultaneously in a fast-paced environment.
• Demonstrated knowledge of internationalization and localization standards and best practices
• Demonstrated understanding of mobile operating systems
• Experience working with remote teams in different time zones.

Preferred Qualifications:

• Experience with localization platforms, file formats and CAT tools or any similar in-house localization tools and platforms that manage and/or automate the translation workflow.
• Relevant experience in software localization, localization program management or management of localization technology solutions
• Experience with SQL
• Understanding of localization needs and challenges for RTL, Indic and African languages.